According to the report, which screens more than 20 goods and services sectors against 5 key consumer indicators - prices, switching, satisfaction, complaints and safety -, 45% of Slovenians believe that the existing consumer protection measures are adequate.
This share is lower than the EU average (57%), but higher than the average for new member states, in which 30% of the respondents said they were satisfied with the level of consumer protection.
While 61% of Slovenians believe that retailers and service providers will respect their rights, only 41% is confident in public authorities, and 55% believe that consumer protection organisations protect their rights well.
According to the report, only 12% of Slovenian consumers think that the majority of products are not safe, which is far under the EU average. The report also finds that Slovenians are above the EU average in terms of exercising their consumer rights.
Three areas of services which really matter to people - energy, banking and transport - are causing the most problems for consumers, the report establishes.
Due to increasing dissatisfaction with the retail electricity market, with only 58% of EU consumers being satisfied in 2008 - the European Commission said that this market would be the target of an in-depth analysis in 2009.
The report also finds that EU consumers are dissatisfied with train, bus and tram transport, fixed telephony services and postal services, which have less than 60% of support from the respondents.
The European Consumers' Organisation, whose vice-president is the head of the Slovenian Consumer Association, Breda Kutin, said about the report that "poor results in the telecommunications, banking and energy sector and in the access to judiciary call for immediate measures".